We are committed to delivering safe, compassionate, and professional companionship support. All staff are carefully selected, trained, and supported to ensure high standards of care and client wellbeing.
Every member of our team is held to the same rigorous standards before they ever step foot in a client’s home.
Every member of the Heritage team holds a current PVG certificate — Scotland’s most rigorous vetting standard for working with vulnerable adults.
Our recruitment process includes enhanced PVG checks, identity verification, right to work checks, professional references, interview assessments, and confidentiality agreements.
Staff receive continuous training across safeguarding, dementia awareness, GDPR, health & safety, infection control, and hospital discharge procedures.
We recruit compassionate individuals who demonstrate professionalism, empathy, reliability, and respect for dignity and independence. All staff undergo a thorough vetting process including:
Our companions receive ongoing training and guidance. Training is regularly reviewed to maintain quality and best practice standards.
We take safeguarding seriously and maintain clear procedures for identifying, responding to, and reporting concerns regarding vulnerable adults. All concerns are escalated to the appropriate statutory authorities without delay.
All staff are expected to:
We operate in line with health and safety best practices to protect clients, staff, and families. This includes:
Client information is handled with strict confidentiality and in accordance with UK GDPR and data protection regulations. We respect every client’s privacy, dignity, and personal choices at all times.
All personal data is processed lawfully, stored securely, and never shared without consent except where required by law.
We are committed to continuous improvement through regular review, client feedback, and internal quality monitoring.
Regular supervision and support sessions ensure our team maintains high standards and receives the guidance they need.
Training programmes are regularly reviewed and updated to reflect current best practice and regulatory requirements.
We actively seek feedback from clients and families to improve our services and respond to individual needs.
Regular internal reviews of service delivery ensure we consistently meet the standards our clients and families deserve.
We aim to provide dependable companionship services that families can trust — delivered with kindness, professionalism, and respect.
Compassion. Respect. Dignity.
We are transparent about what we do and do not provide.