Privacy Policy

Heritage Companionship Ltd is committed to protecting your privacy and handling your personal data with the utmost care and transparency. This policy explains how we collect, use, store, and protect your information in line with UK GDPR and the Data Protection Act 2018.

Heritage Companionship Ltd Company Reg: SC888713 70 Sandyknowes Road, Cumbernauld G67 2PG Last updated: June 2026

Who We Are

Heritage Companionship Ltd is a non-medical companionship and home support service based in Glasgow, Scotland. We are the data controller for the personal information we collect through our website and services.

If you have any questions about this policy or how we handle your data, please contact us at:

hello@heritagecompanionship.co.uk
07480 067728
70 Sandyknowes Road, Cumbernauld G67 2PG

What Information We Collect

We may collect the following types of personal information:

Name and contact details (phone, email, address)

Postcode and location information

Information submitted through our contact form

Health-related information where relevant to care arrangements

IP address and basic website usage data

How We Use Your Information

We use your personal information to:

Respond to your enquiries and arrange support services

Deliver and manage the companionship services you have requested

Communicate with you and your family regarding care arrangements

Comply with legal and regulatory obligations

Improve our services and website

Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

Contract: To fulfil our service obligations to you.
Legitimate interests: To respond to enquiries and improve our services.
Legal obligation: Where required by law or regulatory bodies.
Consent: Where you have given explicit consent for specific processing activities.

How We Store & Protect Your Data

Your personal data is stored securely on protected servers. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse. All staff are trained in data protection and confidentiality obligations.

Contact form submissions are stored in a secure database accessible only to authorised administrators. IP addresses are logged for spam and abuse prevention only.

How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact enquiries are retained for a maximum of 12 months unless an ongoing service relationship exists. You may request deletion of your data at any time.

Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only in the following circumstances:

With your explicit consent (e.g. sharing updates with family members)
Where required by law or statutory authorities
With NHS or health professionals involved in your care, where authorised

Cookies & Website Data

Our website may use essential cookies to ensure basic functionality. We do not use tracking or advertising cookies. Basic server logs including IP addresses may be retained for security purposes. By using our website you consent to this minimal data collection.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of access — request a copy of your personal data

Right to rectification — correct inaccurate data

Right to erasure — request deletion of your data

Right to restrict processing — limit how we use your data

Right to data portability — receive your data in a portable format

Right to object — object to processing based on legitimate interests

To exercise any of these rights, please contact us at hello@heritagecompanionship.co.uk. We will respond within 30 days.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this policy periodically.

Heritage Companionship Glasgow

Compassion. Respect. Dignity.