Frequently asked
questions.

Our hospital discharge companionship service provides non-medical support to help clients return home safely and comfortably after a hospital stay, procedure, or treatment. We assist with the transition home, help clients settle in, and provide reassurance and practical support during recovery.

We provide companionship and hospital discharge support across Glasgow and surrounding areas, including Bearsden, Paisley, Clydebank, East Kilbride, and nearby communities.

No. We provide non-medical companionship and practical support only. We do not provide nursing care, administer medication, or offer regulated personal care services such as bathing or dressing.

Yes. We can accompany clients home following discharge, help them settle in comfortably, and provide reassurance during the transition home. Our companions stay until the client feels safe and supported.

Yes. All staff undergo safer recruitment procedures, including enhanced PVG checks through Disclosure Scotland, identity verification, right to work checks, professional references, and suitability interviews before working with any client.

Our staff receive training in safeguarding adults, confidentiality & GDPR, health & safety awareness, dementia awareness, infection prevention, professional boundaries, hospital discharge procedures, and communication and companionship skills.

Absolutely. We respect every client’s privacy and handle all information in accordance with UK GDPR and confidentiality standards. Personal information is never shared without consent except where required by law.

Yes. With the client’s consent, we can provide updates and reassurance to family members regarding arrival home and general wellbeing. Keeping families informed is an important part of our service.

We always try to accommodate urgent and short-notice discharge requests wherever possible, depending on availability. Please contact us as early as possible so we can arrange appropriate support.

Support can be arranged for short visits, several hours, overnight companionship, or ongoing companionship depending on individual needs. We tailor our service to suit each client’s situation.

Yes. Many of our clients are older adults who benefit from companionship, reassurance, and practical support after returning home from hospital or during periods of isolation or reduced independence.

Yes. Where agreed in advance, we can assist with collecting prescriptions or essential items to help clients settle safely at home following hospital discharge.

You can contact us by phone, email, or through our website contact form to discuss your needs and arrange companionship support. We aim to respond to all enquiries within 24–48 hours.

We focus on providing compassionate, reliable, and dignified support tailored to each client’s needs. Our goal is to give both clients and families genuine peace of mind during recovery and transition home from hospital. All staff are PVG-checked, trained, and genuinely passionate about the work they do.